Effective Date: February 2026
Company: Bemarix
Address: 89 Jesmond Rd, Jesmond, Newcastle upon Tyne NE2 1NH, United Kingdom
Email: [email protected]
Phone: +44 070 3541 6279
At Bemarix, customer satisfaction and transparency are top priorities. This Refund Policy explains the circumstances under which refunds may be provided for vehicles or services purchased through Bemarix, how to request a refund, and the process that will be followed.
Please read this policy carefully before making a purchase. By purchasing from Bemarix, you agree to the terms outlined below.
1. Applicability of Refunds
This Refund Policy applies to:
- Vehicle purchases, including new and used cars
- Finance-related services provided or facilitated by Bemarix
- Optional service packages, warranties, or additional products purchased through Bemarix
Please note that certain purchases, including fully customised vehicles or services rendered, may not be eligible for refunds, except as required by UK consumer protection law.
2. UK Consumer Rights
Under the Consumer Rights Act 2015, customers are entitled to:
- Vehicles that are of satisfactory quality, fit for purpose, and as described
- Remedies if a vehicle or service is faulty, misdescribed, or not delivered as agreed
Bemarix complies with all UK consumer protection laws. Refunds, repairs, or replacements will be provided according to these legal requirements where applicable.
3. Refund Eligibility
Refunds may be issued under the following circumstances:
- Faulty or Misdescribed Vehicles
- If a vehicle has significant defects that were not disclosed at the time of sale
- If the vehicle description, specifications, or history was inaccurate
- Cancellation of Services or Bookings
- If a service (e.g., vehicle sourcing or finance arrangement) is cancelled by Bemarix before completion
- Erroneous Charges
- If a payment or fee was applied incorrectly due to clerical or technical errors
Refunds will not be issued for:
- Change of mind (except where statutory cooling-off rights apply)
- Normal wear and tear or minor cosmetic imperfections
- Damage caused after delivery
4. Refund Request Process
To request a refund:
- Contact Bemarix:
- Email: [email protected]
- Phone: +44 070 3541 6279
- Provide full details of the purchase, invoice number, and reason for the refund
- Assessment:
Bemarix will review the request, inspect the vehicle or service, and verify eligibility for a refund - Decision:
- Approved refunds will be processed promptly
- Denied requests will include a clear explanation
5. Refund Timelines
- Refunds for eligible claims are typically processed within 14 business days of approval
- Refunds will be returned using the same payment method originally used
- In some cases, processing times may vary depending on banks or payment providers
6. Vehicle Returns
For vehicle refunds:
- Vehicles must be returned in the same condition as at delivery, with all original documentation, keys, and accessories
- Bemarix may inspect the vehicle before issuing a refund
- Any damage or misuse discovered may reduce the refund amount
7. Finance and Third-Party Refunds
If the vehicle was purchased using a finance plan:
- Refunds may be subject to the terms and conditions of the financing provider
- Bemarix will coordinate with the lender to adjust balances, repayments, or contracts as required
Customers are advised to contact both Bemarix and their finance provider when requesting a refund on financed vehicles.
8. Limitation of Liability
Bemarix will make every effort to process refunds accurately and efficiently. However:
- Bemarix is not responsible for delays caused by third-party payment processors or banks
- Refunds are limited to the original purchase amount paid, excluding additional incidental costs, such as insurance or delivery fees, unless required by law
9. Contact Information
For questions, concerns, or to submit a refund request, please contact:
Bemarix
89 Jesmond Rd, Jesmond, Newcastle upon Tyne NE2 1NH, United Kingdom
📞 +44 070 3541 6279
✉ [email protected]